Available Features List
Revenue Management
- Accurately record all financial transactions to ensure financial integrity
- Account Summary, Balances, Deposit History, Collections History, Usage and Deposit History
- Cash flow tracking - date, amount, type, lock box module, ACH and credit card module
- Payment entry reconciliation functionality
- Tax management - city, county, state, federal, etc.
- Adjustment management - final bills, inactive/active accounts, penalty calculations and returned checks
- Automated, configurable, business-rule based collections processes
- Automatically set up multi type payment arrangements
- Customized reports help manage customer service and revenue stream
- Export data to an Excel spreadsheet as needed
Customer Relationship Management
- Account number, auto account number, live account status, current and historical name and contact information
- Full enrollment lifecycle from contact, to offer, to sign-up and invoicing
- User friendly browser screens that provide call center, billing and credit teams with instant access to the specific information they need - current and historical rate information, credit history, contract term and usage information
- All data is tracked - a record of every transaction on the account is automatically stored
- Review and maintain all customer information from a single screen -- accounts, services, billing and transactions, collections, payment plans, and more
- Find customers and accounts quickly using sophisticated filters and search criteria
Customer Self Service
- Customers have access to their account information via web interface
- Review invoices and payment history
- Make online payments - one time or recurring - ACH or credit card
Billing Management
- Import usage information from various avenues
- Variety of invoice options - individual, summary and budget
- Generate invoices based on your business rules - daily, weekly, etc.
- Flexible billing ranges - read end date, from last invoice, flat rate, etc.
Rate Management
- Multiple pricing plans
- Flat rates to bill water, sewer or cable
- Rate levels for natural gas
- Budget Billing
- Tiered Rates
- Fixed Options
Need more information? Contact us
