Not just a billing engine...
it is a seamless, integrated CIS solution that delivers complete:
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The beginning of the implementation process is driven towards ensuring a seamless rollout. The rollout includes planning, data extractions, conversion and system configuration, and installation.
Start up lays the groundwork for you to begin to control your world, then the system valadation process checks for any challenges your system may run into during conversion.
Once conversions takes place, it is important that the users are comfortable with the system and can maneuver easily through the system so the day to day business does not slow down. We offer one-on-one training either at your site, or in our state-of-the-art training facility in Gainesville, Florida. WebEx training is also available.
One of the hurdles that is faced during a transition to a new system is user acceptance. One of the major factors in gaining a user's acceptance is excellent training.
Successful training increases the pace of the live date, increases the confidence of your employees in their knowledge of the system, decreases user errors and increases the user's satisfaction with the system.
Infinite Software will coordinate the best training schedule and format with you to fit your employees' needs. The planning will ensure minimal business interruption. Your employees will learn the system with hands on teaching by technicians that are end users themselves.
Infinite Software views data conversion to be one of the most critical. If this process is not carefully planned and executed, it could result in billing errors, loss of customer satisfaction, frustrated employees, and unexpected costs.
We know this is critical to any business because this software was developed and utilized by Infinite Energy, Inc., an energy provider. Because of this, we know the "hot spots" to watch out for which makes our conversion process better and seamless.
The conversion of your data begins in the early stages of the process and takes place in stages that best fit your system's needs and requirements. Converted data is tested often throughout the process to ensure that there will be no hidden surprises when you are ready to assume command.
Support for the system and your employees is quickly available when you need it. In addition to the unique ADEPT Utility Management System you will receive consulting, expert technical support, continuing upgrades and enhancement options. You are our customer and it is our job to help you help your customers.
Web based reporting and tracking is available on our safe and secure support sites. An assigned account manager will assist you during the conversion process and after.
Upgrades and enhancements to ADEPT are constantly being developed. You will have access to all of these.
Need more information? Contact us
